Computer User Support Specialists in Oregon
Thinking about a career as a Computer User Support Specialists in Oregon? Here’s what you need to know. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).
What do Computer User Support Specialists Make in Oregon?
The computer user support specialists working in Oregon, wages run about $61,120 per year (or roughly $29.39/hour).Pay can range from $46,200 at the 10th percentile to $91,970 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $46,200 | $22.21 |
| 25th percentile | $50,800 | $24.42 |
| Median (50th) | $61,120 | $29.39 |
| 75th percentile | $76,180 | $36.63 |
| 90th percentile | $91,970 | $44.22 |
Location quotient — how concentrated this career is in Oregon relative to the national average — is 1.01.
National Wage Comparison
Nationally, computer user support specialists earn a median of $71,530 per year ($34.39/hour), below the Oregon median.
Employment Outlook
Nationally, total employment in this occupation is 385,784 computer user support specialists nationwide. In Oregon alone, around 9,020 people work in this role. That puts the state above the typical state, which employs around 8,730 computer user support specialists.
Top Oregon Metros for Computer User Support Specialists
The largest metro-area employers of computer user support specialists in Oregon.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Portland-Vancouver-Hillsboro, OR-WA | 6,340 | $62,330 |
| Salem, OR | 1,200 | $59,780 |
| Eugene-Springfield, OR | 560 | $60,620 |
| Medford, OR | 390 | $52,840 |
| Bend, OR | 350 | $60,570 |
| Corvallis, OR | 200 | $59,350 |
| Albany, OR | 130 | $61,090 |
| Grants Pass, OR | 80 | $58,250 |
Top States for Computer User Support Specialists Employment
These states have the highest employment of computer user support specialists work.
| State | Number Employed |
|---|---|
| California | 70,920 |
| Texas | 61,290 |
| Florida | 48,780 |
| New York | 41,260 |
| Pennsylvania | 29,220 |
| Georgia | 26,900 |
| Illinois | 25,370 |
| Ohio | 22,090 |
| Michigan | 21,970 |
| North Carolina | 21,730 |
| Washington | 20,450 |
| Arizona | 20,400 |
| Virginia | 20,300 |
| New Jersey | 19,930 |
| Massachusetts | 19,570 |
| Colorado | 15,740 |
| Missouri | 15,570 |
| Minnesota | 14,740 |
| Wisconsin | 13,390 |
| Indiana | 12,530 |
Highest-Paying States for Computer User Support Specialists
Where computer user support specialists earn the most: computer user support specialists.
| State | Annual Median Salary |
|---|---|
| District of Columbia | $76,880 |
| California | $76,870 |
| Massachusetts | $75,670 |
| Connecticut | $68,800 |
| Washington | $68,640 |
| Vermont | $68,170 |
| Colorado | $66,270 |
| New Jersey | $65,810 |
| New Hampshire | $64,850 |
| New York | $63,910 |
Skills
Top computer user support specialists skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
The abilities that matter most for computer user support specialists, rated on an importance scale of 0 to 5:
Daily Tasks
Day-to-day, computer user support specialists typically:
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Inspect equipment and read order sheets to prepare for delivery to users.
Work Activities
- Working with Computers
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
- Processing Information
- Documenting/Recording Information
- Interpreting the Meaning of Information for Others
- Establishing and Maintaining Interpersonal Relationships
- Monitoring Processes, Materials, or Surroundings
- Evaluating Information to Determine Compliance with Standards
- Communicating with People Outside the Organization
Tools & Technology
Software and systems commonly involved: Hot technologies: Adobe Acrobat, Adobe Creative Cloud software, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, AJAX, Amazon Redshift, Amazon Web Services AWS software, Ansible software, Apache Cassandra, Apache Hadoop, Apache Hive, Apache Kafka, Apache Maven, Apache Subversion SVN In-demand technologies: Apple iOS, Apple macOS
What Major Will Prepare You For This Career?
Related college programs include:
- Information Technology
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Related Careers
Related occupations to computer user support specialists include:
- Computer and Information Systems Managers
- Computer Systems Analysts
- Information Security Analysts
- Computer Network Support Specialists
- Computer Network Architects
- Telecommunications Engineering Specialists
Also Known As
Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Support Representative (Call Center Support Rep), Cloud Operations Specialist, Computer Customer Support Specialist, Computer Hardware Technician (Computer Hardware Tech), Computer Help Desk Representative (Computer Help Desk Rep), Computer Help Desk Specialist, Computer Lab Assistant (Computer Laboratory Assistant), Computer Operations Technician (Computer Operations Tech), Computer Operator, Computer Specialist, Computer Support Specialist.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 15-1232.00
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