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Computer User Support Specialist

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What Does it Take to Be a Computer User Support Specialist?

Position Description Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

List of Computer User Support Specialist Job Duties

  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Modify and customize commercial programs for internal needs.
  • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.

Qualities of a Computer User Support Specialist

Below is a list of the skills most Computer User Support Specialists say are important on the job.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Other Computer User Support Specialist Job Titles

  • Computer Hardware Technician
  • Call Center Supervisor
  • Customer Support Analyst
  • PC Support Specialist (Personal Computer Support Specialist)
  • Support Technician

Job Demand for Computer User Support Specialists

In 2016, there was an estimated number of 636,600 jobs in the United States for Computer User Support Specialist. New jobs are being produced at a rate of 11.3% which is above the national average. The Bureau of Labor Statistics predicts 72,100 new jobs for Computer User Support Specialist by 2026. There will be an estimated 55,500 positions for Computer User Support Specialist per year.

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The states with the most job growth for Computer User Support Specialist are Utah, Washington, and Tennessee. Watch out if you plan on working in Alaska, Ohio, or Maine. These states have the worst job growth for this type of profession.

What is the Average Salary of a Computer User Support Specialist

The average yearly salary of a Computer User Support Specialist ranges between $31,220 and $84,510.

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Computer User Support Specialists who work in District of Columbia, California, or New Jersey, make the highest salaries.

How much do Computer User Support Specialists make in each U.S. state?

State Annual Mean Salary
Alabama $49,120
Alaska $57,270
Arizona $52,090
Arkansas $42,180
California $66,350
Colorado $60,440
Connecticut $59,990
Delaware $58,780
District of Columbia $71,020
Florida $49,260
Georgia $53,090
Hawaii $47,990
Idaho $48,990
Illinois $53,020
Indiana $46,990
Iowa $49,100
Kansas $45,360
Kentucky $48,700
Louisiana $47,570
Maine $51,930
Maryland $54,880
Massachusetts $63,860
Michigan $50,640
Minnesota $55,560
Mississippi $46,670
Missouri $47,600
Montana $46,060
Nebraska $49,660
Nevada $51,330
New Hampshire $52,360
New Jersey $65,260
New Mexico $43,190
New York $60,160
North Carolina $52,510
North Dakota $53,020
Ohio $50,180
Oklahoma $46,710
Oregon $53,380
Pennsylvania $52,370
Rhode Island $56,660
South Carolina $47,040
South Dakota $38,860
Tennessee $49,340
Texas $52,250
Utah $50,000
Vermont $51,170
Virginia $58,290
Washington $62,180
West Virginia $44,290
Wisconsin $51,810
Wyoming $51,020

What Tools & Technology do Computer User Support Specialists Use?

Below is a list of the types of tools and technologies that Computer User Support Specialists may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Hypertext markup language HTML
  • JavaScript
  • Microsoft PowerPoint
  • Git
  • Microsoft Outlook
  • Python
  • jQuery
  • Microsoft Access
  • Node.js
  • MySQL
  • Data entry software
  • MongoDB
  • SAP
  • Microsoft Windows
  • Microsoft Project
  • Autodesk AutoCAD
  • Adobe Systems Adobe Acrobat

How do I Become a Computer User Support Specialist?

Education needed to be a Computer User Support Specialist:

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How Long Does it Take to Become a Computer User Support Specialist?

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Computer User Support Specialists Sector

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The table below shows some of the most common industries where those employed in this career field work.

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Those thinking about becoming a Computer User Support Specialist might also be interested in the following careers:

Those who work as a Computer User Support Specialist sometimes switch careers to one of these choices:

References:

Image Credit: Craig Dennis via Creative Commons Zero (CC0) license

More about our data sources and methodologies.

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